DualTurn in Production: From Research Checkpoint to Continual Learning on Live Calls
July 2026

Taking DualTurn from an Interspeech 2026 paper into a live voice agent: a ~1.5M-parameter model trained with zero manual labels, fastest end-to-end in real-call testing against cloud and open-source turn detectors, the only one in the industry that tells a backchannel from a real interruption, and set up to keep improving for free from every call it handles.

Comparing Voice Agents Against the Right Human: A Genre-Matched Turn-Taking Study
June 2026

The checklist for making a voice agent "sound human": less interrupting, more backchanneling, an even exchange, mostly targets things that aren't broken. Measured against the right human (task dialogue, not casual chat), almost everything holds up except response speed, and fixing that carelessly breaks the one thing the agent already gets right.